Shipping Policy

International Standard Service

Small items up to 500 grams (including packaging) can be shipped as DHL Packet Plus.  This service is tracked and signatures are available on over 80% or deliveries.

Please note: we are unable to send liquids by DHL packet plus (such as fragrance oils, essential oils, massage oils and room sprays).

 

Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

 

 

UK SHIPPING TERMS AND DETAILS

  

DESPATCH TIMES 

We aim for 2-3 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,

UK Orders should usually be delivered within 3-5 working days after despatch.

 

METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is despatched you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl (untracked).

We aim for 2-3 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 5.30 pm, the working day commences at 9 am the next day.  Orders are closed at our close of business (5.00-5.30pm)

 

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.